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White Papers

Improving the patient experience is at the core of everything we do. The white papers below reveal the evolution of the healthcare industry and include interesting, educational, and sometimes unexpected truths about the environment in which we work.


Cost Savings Guide: Boosting Margins Through Innovation and Effective Program Delivery

READCost containment remains a top priority for hospitals and health systems nationwide. The past few years have devastated healthcare finances with many facilities reporting negative operating margins.

Driving Patient Satisfaction Through Creative Application of UV-C Technology

READWhile focus during the pandemic has been appropriately on Patient Safety, Patient Satisfaction is still a critical element in determining HCAHPS cleanliness scores.

Reinvesting the Benefits of Workforce Automation

READWorkforce management is a priority for hospitals and healthcare networks to reduce costs and/ or re-assign staff to other functions. Automating workforce management has proven to drive efficiencies as well as improve patient satisfaction.

Creating a Safe Hospital Environment to Heal, Visit and Work

READ5 Pillars of Safety in Healthcare

Food and Nutrition Services

READHow investing in Logistics transforms the Patient Experience

Healthy Nurses

READFive areas your hospital should invest in to improve the health of your nurses.

Press Ganey Strategic Partnership

READThe influence of EVS, FANS outcomes on Patient Safety and Loyalty

READFood for Thought: Maximizing the Positive Impact Food Can Have on a Patient’s Stay

READDelivering on the Patient-Centered Promise

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