Who We Are

Read

Support Services Strategies in a Pandemic

Compass One Healthcare responded to COVID-19 with new products, new protocols and new ideas but COVID-19 was not the first coronavirus and may not be the last.

Crothall is proud to be the premier healthcare support services provider nationwide. Crothall Healthcare was founded in 1991 and today we serve over 1,445 healthcare Clients in 46 states with a stunning 98% retention rate. Crothall has been named to Modern Healthcare Magazine’s “Top 100 Best Places to Work” in 2021 – the ninth year in a row.

We are Specialists. We are professionals who have a deep passion for a specific craft…and that craft alone. Like the healthcare industry but unlike our competitors, we are committed to specialization in each service we offer.

Crothall offers a Welcome Experience. With the exception of the birth of a child, a hospital visit is not an event anyone looks forward to. Our unique Positive Impressions™ program trains our Associates to offer an engaging smile, a calming voice in an environment that is safe and reassuring.

The Compass One passion for The Experience is built on a foundational belief – safety and engaged moments are equally important. Everyone who enters a hospital has the right to expect a safe, caring experience.

All Crothall services contribute to safe, caring experience. Everyone who enters your hospital has an experience and those experiences eventually impact the most critical experience of all...that of the Patient. We find creative ways to improve the experiences for all 5 groups:

1. Patient
2. Families/Guests
3. Clinical Staff
4. Community
5. Crothall Associates

5 Pillars of Safety in Healthcare is the cornerstone of our safety program at Crothall - it relies on the Power of Clean concept. The Power of Clean impacts clean perceptions as well as the reality of a clean, safer environment – all must feel safe in a hospital environment.  As patients and family members perceive the facility, so goes the recommendations, ratings and the financial incentives or penalties. Perception becomes reality.

Positive Impressions™ is our program to create caring, memorable moments. Crothall’s Team of 100+  Patient Experience managers within Crothall. Like every Crothall service, Patient experience is all they do. They are specialists.

We have a strategic partnership with Press Ganey. Combining our quarter century of data with Press Ganey research we find the most effective and efficient ways to serve you.

Crothall offers eight core support services:

CONTACT US