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Quality patient care is a top priority of every healthcare organization. Interactions between healthcare associates and patients play a significant role in patient satisfaction, and organizations are continually striving to improve healthcare quality through associate and patient interaction. Associate engagement might offer the single most effective way to make these improvements.

What Is the Relationship Between Employee Engagement and Healthcare Quality?

Associate engagement leads to better experiences for everyone in the hospital setting, driving healthcare quality and boosting healthcare organizations' financial performance. Hospitals that improve either patient experience or associate engagement recognize improvement in how patients rate their care. Hospitals that will enhance both factors enjoy a compounding effect.

For associates, improved engagement leads to:

Those effects directly carry over to improving patient satisfaction. Happier, more engaged associates display an attitude of genuine care toward patients they interact with, and patients can sense this happiness. All in all, employee engagement leads to:

Strategies to Improve Employee Engagement

Although many hospitals understand the positive relationship between employee engagement and healthcare quality, healthcare organizations still struggle to find ways to keep associates engaged. Hospitals can focus on some of the following areas to boost engagement:

Building Engagement Takes Time

Organizations may not see the results of engagement initiatives right away. It's essential to keep the ultimate goal of improved healthcare quality in mind while recognizing that building engagement takes time. In other words, engagement doesn't work as a seasonal activity or one-time event. Engagement is a slow and steady process. Healthcare organizations should strive to draw in more and more associates while implementing strategies that continue the culture of engagement for the long term.

When employees are engaged, they enjoy the work they do and feel valued. These sentiments translate into better patient care.

Written By: Compass One Healthcare
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